SHIPPING POLICIES

Live arrival guarantee only applies to Air Cargo or UPS Next Day Shipping!

UPS 2 day & Ground Shipping DOES NOT come with Live Arrival Guarantee..

All Jumbo Fish HAVE TO ship Overnight or SouthWest Cargo, to qualify for Live Arrival Guarantee.

Most of the year when temperatures permit we offer UPS 2 day shipping as an option but without live arrival guarantee. During high heat and cold temps please choose 1 day service.

For UPS shipments a tracking number will be provided the day the order is shipped.

For Air Cargo shipments you will be provided with an air bill number and a Screenshot or email of the flight details and estimated arrival time. Cargo Facility Addresses are available upon request. Or visit SWACargo.com.

Buyer pays actual shipping cost, We do not make any money on shipping.

We use specially made boxes, bags, and heat packs when necessary that are designed for shipping live fish.

If a delivery is late due to the carrier, weather, or any other unforeseen issues out of our control we WILL still honor the live arrival guarantee up to 4 hours past the original quoted timeframe. Credit for DOAs will be issued in the form of credit towards future fish purchases. Credit is issued for DOA fish only, not shipping charges.

Air Cargo shipments must be picked up within 8 hours of arrival at destination airport for Live Arrival guarantee to be in effect.

UPS Shipping varies by weight, box size, distance, Etc. You will have shipping quotes provided at checkout.

If you live close to an airport that supports Southwest Cargo it can be a fast arrival and safer Journey for fish. Usually 8-24 hours from time of shipping. Southwest Cargo is a Prepaid flat rate cost of $79 for Box Weight up to 45-50 pounds. Meaning the shipping cost is the same whether you buy one fish or 15.

All fish won on auction require overnight shipping. These are typically one of a kind fish that are probably irreplaceable

You are responsible to track your shipment with the Air-bill or UPS tracking provided

 

WHAT IS LIVE ARRIVAL?

Live arrival means that when the fish arrive at your door or once you get them home from the airport and you open the box the fish will be alive in the bags. Once the fish bags are opened and the fish are introduced to your water, the guarantee is no longer Valid. We do not guarantee that the fish will live in your water conditions, or be harmed by fellow tank mates. All we guarantee is that they will be alive and Healthy when they are dropped off and box is opened. Should you have a DOA (dead on arrival) which is very rare, please contact us within three hours of pickup or delivery. Be prepared to provide us with a digital picture of the fish in the sealed bag.

If for some reason the fish perishes in 24 hour period after introducing to the tank. Please contact me and we can troubleshoot the potential problem and find a solution

If you have any other questions regarding shipping, please contact us and we can help answer all your questions. We will do everything we can to make the transaction easy for you. Thank you!